Frequently Asked Questions
Prepare your visit to our rejuvenating spa by reading our frequently asked questions. Alleviate any concerns and put your mind at ease by learning more about our spa hotel policies, treatment requirements, check-in details and age requirements. Let our luxury day spa melt away your concerns as you indulge in our rejuvenating treatments.
- Prior to Arrival
- Upon Arrival
- Spa Policies
- General Questions
- Gift Cards
Please reserve appointments at least three weeks prior to arrival so that we may meet your scheduling requests.
Access to our Spa Facilities is complimentary with a 60 Minute or longer Spa Service. Daily Membership to the Spa is available to Hotel Guests only.
Our Spa Concierge is delighted to help you plan the perfect spa experience, including the best order for your treatments.
Please arrive 30-minutes prior to your appointment to begin the relaxation experience. This will allow you to enjoy our lounges, saunas, steam rooms and vitality pools.
Arriving late will limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed.
Most body treatments are enjoyed without clothing; however, please wear what is most comfortable for you. During all treatments, the body is fully draped, except for the area being worked on. Before and after your treatment, robes and slippers are provided in lockers in the gentlemen’s and ladies’ lounges.
If you are staying in the hotel, please leave valuable items in the safe located in your guest room. Otherwise, lockers are available for your personal items.
Please do not bring valuables to the spa. The spa and hotel are not responsible for lost or stolen articles. Before departing the Spa, please ensure that you have collected all personal items from your locker or the pockets of your bathrobe.
Shaving is recommended, but not necessary, for men prior to a facial. If you do choose to shave prior to your facial, be sure to do so at least 2 hours prior to your scheduled appointment. Shaving is not recommended prior to any body treatments or hair removal services.
We offer guests an opportunity to escape to a relaxing atmosphere. Please enjoy quiet conversation and refrain from using cell phones. The spa and pool are smoke-free environments. For complete privacy, please avoid camera usage in the spa.
Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be applied.
If you must reschedule or cancel your appointment, please notify the spa at least 24 hours in advance to avoid being charged the full service fee. Cancellations of packages or private parties require 24 hours notice unless otherwise stipulated in a signed contract.
In an effort to make your spa experience as seamless as possible, an 18-percent gratuity will be added to your services and packages.
Spa Services and our Spa Facilities are available to guests 18 years and older. Nail Services are available to guests of any age.
If you are a mom-to-be or have health concerns, please let us know so we may consult with you on Spa Services that are recommended during this time.
Prenatal Massage is only available to women past their first trimester. Massage and Body Wraps are not recommended for mothers-to-be. Please consult with your doctor prior to making arrangements.
Unfortunately, Spa Facilities Day Passes are not available for purchase. Access to our Spa Facilities is complimentary with a one-hour Spa Service. Daily Membership to the Spa is available to Hotel Guests only.
We accept all major credit cards. You may also charge spa services to your hotel bill. For your convenience, payment is also accepted prior to your treatments, upon request.
Gifts of relaxation are available through our Spa Concierge.
Our Ritz-Carlton, Toronto, gift cards have no expiration date and can be used to pay for all the services in our spa or shop. Gift cards cannot be redeemed for cash or used to purchase another gift card.
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